Cherry Tree Cottage – Privacy Policy
Last updated: 9/11/2025
Cherry Tree Cottage (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a booking with us.
1. Information We Collect
We collect and process the following information:
Personal details – such as your name, address, email address, phone number, and names/ages of guests staying at the property.
Booking information – including stay dates, payment status, and any special requests.
Communication data – information you provide when you contact us by email, phone, or through our website.
Website usage data – such as cookies and analytics information, to help us understand how our website is used and improve your experience.
We do not collect or store sensitive personal data (such as health or religious information) unless you voluntarily provide it as part of a specific request.
2. How We Use Your Information
We use your information to:
Process and manage your booking.
Communicate with you about your stay.
Handle payments, refunds, and security deposits.
Respond to enquiries or feedback.
Comply with our legal and tax obligations.
Send occasional marketing updates or newsletters — but only if you have given your explicit consent.
We will never sell or rent your personal data to third parties.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contract – to fulfil our obligations when you make a booking with us.
Legal obligation – to meet tax, accounting, or insurance requirements.
Consent – where you have signed up for marketing or newsletters.
Legitimate interests – to improve our services and maintain our business operations.
4. Data Sharing
We may share your data with a limited number of trusted third parties who help us run our business, such as:
Payment processors or booking platforms - Stripe & Bookalet.
Professional service providers (such as our accountant).
Cleaning or maintenance staff, where necessary for your stay.
All third parties are required to keep your data secure and use it only for the purposes we specify.
5. Data Retention
We keep your personal data only for as long as necessary:
Booking and guest information – up to 7 years for legal and tax purposes.
Enquiry emails – up to 12 months.
Marketing or newsletter data – until you withdraw consent (you can unsubscribe at any time).
6. Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Correct any inaccuracies.
Request deletion of your data (where legally possible).
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data (see www.ico.org.uk).
If you wish to exercise any of these rights, please contact us at:
hello@flamboroughholidaycottage.co.uk
7. Security
We take appropriate technical and organisational measures to keep your personal information secure and to prevent unauthorised access, alteration, or disclosure.
8. Cookies
Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymous usage statistics. You can adjust your browser settings to refuse cookies if you prefer.
9. Links to Other Websites
Our website may contain links to other websites (for example, booking platforms or local attractions). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the date at the top will be updated accordingly.
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us at:
hello@flamboroughholidaycottage.co.uk
Cherry Tree Cottage, Flamborough