Cherry Tree Cottage – Booking Terms and Conditions
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain further and avoid any misunderstandings.
1. Booking and Payment
1.1 A contract between you (the lead booker) and the owner will come into existence when the deposit or full payment is received and a booking confirmation is issued showing the confirmed holiday dates.
1.2 The deposit or full payment must be made within 5 days of placing your booking. Failure to pay within this timeframe may result in the booking being cancelled.
1.3 The contract binds you and all members of your party. It is your responsibility to ensure that everyone in your group has read and accepted these terms and conditions. Failure to disclose relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
1.4 We require the names, ages, and contact details of all guests.
1.5 A deposit of 25% of the total holiday cost is payable at the time of booking.
1.6 Bookings made less than 6 weeks before arrival must be paid in full, plus the £150 refundable damage deposit.
1.7 The remaining balance is due 6 weeks before arrival. If payment is not received by this date, your booking will be treated as cancelled.
2. Cancellations by You
2.1 All cancellations must be notified in writing. Once received, we will confirm the cancellation in writing.
2.2 The following charges apply depending on when notice of cancellation is received:
Weeks before arrival % of booking cost payable
6 weeks 30%
5 weeks 40%
4 weeks 50%
3 weeks 60%
2 weeks 85%
1 week or less 100%
2.3 If we successfully rebook the cancelled dates, we will refund the total amount paid less a 5% booking fee and any difference in price between your booking and the replacement.
2.4 We strongly recommend taking out comprehensive travel insurance. If you choose not to, you accept responsibility for any loss you may incur due to cancellation.
3. Cancellations by the Owner
3.1 If your booking must be cancelled due to circumstances beyond our control, we will notify you as soon as possible and refund all payments made. Our liability will be limited to the amounts you have paid to us.
3.2 If government restrictions or local lockdowns prevent travel or require the property to close, you will be refunded in full.
4. Occupancy
4.1 The maximum number of guests permitted is 3 persons, and only those listed on the booking form may stay overnight.
4.2 No extra overnight visitors are allowed without prior consent.
4.3 Bookings cannot be accepted from persons under 18 years of age.
4.4 The owner reserves the right to refuse a booking without explanation.
5. Arrival and Departure
5.1 Check-in: from 3:00pm on the day of arrival
5.2 Check-out: by 10:00am on the day of departure
Failure to vacate by 10:00am may result in an additional day’s rental being charged.
5.3 Please leave the property clean and tidy, empty bins, and wash any dishes before departure.
6. Use of Property
6.1 The property must only be used for the purpose of a holiday and not for parties or events.
6.2 Smoking and vaping are strictly prohibited inside the property. Breach of this rule will result in immediate termination of occupancy and forfeiture of all payments, along with any cleaning or damage charges.
7. Pets
7.1 We welcome one dog (no other pets).
7.2 Dogs must be pre-booked (£15 per stay).
7.3 Please keep dogs off furniture and beds, clean muddy paws using the outside tap and dog towels provided, and never leave dogs unattended in the property.
7.4 Guests must clean up after their pet.
7.5 If excessive pet hair or mess requires extra cleaning, a £50 fee will apply.
7.6 You are liable for any damage caused by your pet.
8. Damage Deposit and Breakages
8.1 The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday.
8.2 Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure.
8.3 The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
8.4 If serious damage occurs and the owner must cancel or refund subsequent bookings, you may be held liable for resulting losses.
9. House Rules
Do not move furniture between rooms or take indoor furnishings or bedlinen outside.
Remove shoes before entering the house.
Lock doors and close windows when leaving the property unoccupied.
Turn off lights, heating, and appliances when not in use.
Do not use bathroom towels for the beach.
Return all keys at the end of your stay – lost keys will incur a replacement charge.
All inventory must remain in the property.
Parking is limited to two vehicles in the designated area.
Please keep noise to a minimum between 11:00pm and 8:00am.
Use the designated barbecue utensils and clean the BBQ after use.
Fireworks, Chinese lanterns, firepits, candles, and portable barbecues are prohibited.
10. Liability
10.1 The owners shall not be liable for loss or damage to your property or for any temporary defect or malfunction of equipment, machinery, or appliances in the property or grounds.
10.2 You are responsible for the supervision of all members of your party under the age of 18 at all times.
11. Electric Vehicle Charging
11.1 Domestic electric vehicle chargers (commonly known as ‘granny chargers’ or ‘trickle chargers’) are not suitable and are strictly forbidden.
11.2 You are liable for any damage or loss suffered due to unauthorised use.
12. Complaints
12.1 Any problem or complaint must be reported immediately during your stay to allow us the opportunity to resolve it.
12.2 No compensation will be given for complaints raised after departure if we were not informed during your stay.
13. Conduct
13.1 We reserve the right to terminate your rental agreement with immediate effect if the unreasonable behaviour of any guest may impair the comfort, health, or enjoyment of others.
13.2 In such cases, you will be asked to leave the property without any refund.
14. Respect for the Property
Cherry Tree Cottage is privately owned and is our home. We expect guests to enjoy it and to treat it with the same care and respect as they would their own home.