Cherry Tree Cottage – Booking Terms and Conditions
Effective for bookings made on or after 22/8/2026. Bookings made before this date remain subject to the terms accepted when the booking was confirmed.
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain further and avoid any misunderstandings.
1. Booking and Payment
1.1 A contract between you (the lead booker) and the owner will come into existence when the deposit or full payment is received and a booking confirmation is issued showing the confirmed holiday dates.
1.2 The deposit or full payment must be made within 2 days of placing your booking. Failure to pay within this timeframe may result in the booking being cancelled and the dates released.
1.3 The lead booker is responsible for ensuring that all members of the party are aware of and comply with these terms. The lead booker will be responsible for any breach of these terms by a member of their party.
1.4 We require the names, ages, and contact details of all guests.
1.5 A deposit of 25% of the total holiday cost is payable at the time of booking.
1.6 Bookings made less than 6 weeks before arrival must be paid in full.
1.7 The remaining balance is due 6 weeks before arrival. If payment is not received by this date, your booking will be treated as cancelled.
2. Cancellations by You
2.1 All cancellations must be notified in writing. Once received, we will confirm the cancellation in writing.
2.2 The following charges will apply depending on when notice of cancellation is given:
Weeks before arrival % of booking cost payable
More 42 days Deposit retained
42 - 36 days 40% of total booking cost
35 - 29 days 50% of total booking cost
28 - 22 days 60% of total booking cost
21 - 15 days 85% of total booking cost
14 days or less 100% of total booking cost
We understand that plans can change and will always do our best to re-let the property (see clause 2.3)
2.3 If we successfully rebook the cancelled dates, we will refund the total amount paid less a 5% booking fee and any difference in price between your booking and the replacement.
2.4 We strongly recommend taking out comprehensive travel insurance. If you choose not to, you accept responsibility for any loss you may incur due to cancellation.
2.5 Bookings for holiday accommodation on specified dates do not benefit from the statutory 14-day cooling-off period. Your cancellation rights are as set out above.
3. Cancellations by the Owner
3.1 If your booking must be cancelled due to circumstances beyond our reasonable control (including but not limited to severe weather, utility failure, fire, flood, or other unforeseen events), we will notify you as soon as possible and provide a full refund of all payments made.
We shall not be liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control. Where cancellation arises solely from circumstances beyond our reasonable control, our liability will be limited to refunding the amounts paid for the booking.
3.2 If government restrictions or local lockdowns prevent travel or require the property to close, you will be refunded in full.
4. Occupancy
4.1 The maximum number of guests permitted is 3 persons, and only those listed on the booking form may stay overnight.
4.2 No extra overnight visitors are allowed.
4.3 Bookings cannot be accepted from persons under 18 years of age.
4.4 We reserve the right to refuse a booking where we believe it may not be suitable for the property (for example, group size, composition, or intended use), in such cases, a full refund will be issued.
5. Arrival and Departure
5.1 Check-in: from 3:00pm on the day of arrival
5.2 Check-out: by 10:00am on the day of departure
Failure to vacate by 10:00am may result in an additional day’s rental being charged.
5.3 Please leave the property clean and tidy, empty bins, and wash any dishes before departure. We reserve the right to charge for additional cleaning where the property is left in an unreasonable condition.
6. Use of Property
6.1 The property must only be used for the purpose of a holiday and not for parties or events.
6.2 The cottage is a single-storey property, however due to its layout and fire safety considerations it may not be suitable for guests with significant mobility limitations.
Guests are responsible for ensuring that the property is suitable for their individual needs prior to booking. If you have any specific requirements, please contact us before booking and we will be happy to advise.
6.3 Smoking and vaping are strictly prohibited inside the property. Breach of this rule may result in immediate termination of occupancy and forfeiture of all payments, along with any associated cleaning or damage costs.
7. Pets
7.1 We welcome one well behaved dog per booking. No other pets are permitted.
7.2 Dogs must be included when booking . A charge of £30 per booking applies.
7.3 To help us keep the cottage in excellent condition, please keep your dog out of the bedrooms and off all furniture, including sofas and beds. Muddy paws should be cleaned using the outside tap and dog towels provided. Dogs must never be left unattended in the property.
7.4 Guests must clean up after their pet and remove any waste from the garden .
7.5 If excessive pet hair, mess or uncollected waste requires additional cleaning, we may charge the reasonable additional cost incurred. Any charge will be explained and supported by appropriate evidence.
7.6 The lead booker is responsible for the reasonable cost of repairing any damage caused by their dog, allowing for the age and previous condition of the damaged item.
7.7 Guests must ensure that any dog brought to the property is free from fleas and is covered by appropriate, up-to-date flea treatment at the time of the stay. If a flea infestation reasonably attributable to the dog requires professional treatment, the lead booker will be responsible for the reasonable, evidenced cost incurred.
7.8 Assistance dogs are not treated as pets and no pet charge applies. Please contact us before booking if you would like to discuss any reasonable adjustments.
8. Damage, Breakages and Additional Cleaning
8.1 The holidaymaker must take reasonable care of the property, its fixtures, fittings, furnishings and contents and leave them in substantially the same condition as they were at the start of the stay, allowing for reasonable use and fair wear and tear.
8.2 Any damage, breakage, spillage, staining or other incident that may cause damage must be reported to the property owner, or their representative, as soon as reasonably possible after it occurs. Guests must not wait until departure to report an incident where prompt action could prevent or reduce further damage.
8.3 Where safe and reasonable to do so, guests should take reasonable steps to prevent further damage, following any instructions provided by the owner. Guests should not use unsuitable cleaning products or attempt repairs without the owner’s agreement.
8.4 The holidaymaker will be responsible for the reasonable cost of repairing or replacing items damaged by the holidaymaker or any member of their party, excluding fair wear and tear. Where appropriate, allowance will be made for the age and previous condition of the damaged item.
8.5 We reserve the right to charge for reasonable additional cleaning required where the property is left in an excessively dirty condition or where additional cleaning is necessary because of staining, spillages, misuse or failure to report an incident promptly.
8.6 Any charge will reflect the reasonable loss actually incurred and may include cleaning materials, professional cleaning, repair or replacement costs. Charges will be supported by appropriate evidence and communicated to the holidaymaker as soon as reasonably practicable, normally within 7 days of departure.
8.7 Where serious damage directly prevents the property from being occupied and results in the cancellation or refund of a subsequent confirmed booking, we reserve the right to seek reasonable compensation for any proven and unavoidable loss of income resulting directly from that damage.
9. House Rules
Do not move furniture between rooms or take indoor furnishings or bedlinen outside.
Please remove muddy shoes before entering the house.
Lock doors and close windows when leaving the property unoccupied.
Turn off lights, heating, and appliances when not in use.
Do not use bathroom towels for the beach.
Return all keys at the end of your stay – lost keys will incur a replacement charge.
All inventory must remain in the property.
Parking is limited to two vehicles in the designated area.
Please keep noise to a minimum between 11:00pm and 8:00am.
Fireworks, Chinese lanterns, firepits, candles, and portable barbecues are prohibited.
10. Liability
10.1 While we will always aim to resolve any issues as quickly as possible. We shall not be liable for loss or damage to personal belongings, or for temporary failure of services or equipment, unless caused by our negligence.
10.2 You are responsible for the supervision of all members of your party under the age of 18 at all times.
10.3 We reserve the right to access the property where reasonably necessary for essential maintenance, inspection or an emergency. We will provide reasonable notice wherever practicable, except in an emergency.
10.4 While Wi-Fi and utilities are provided, temporary interruptions may occur for reasons beyond our reasonable control. We will take reasonable steps to resolve any problem reported to us, but interruptions beyond our control will not ordinarily entitle guests to compensation. Nothing in this clause affects your statutory rights.
11. Electric Vehicle Charging
11.1 Domestic electric vehicle chargers (commonly known as ‘granny chargers’ or ‘trickle chargers’) are not suitable and are strictly forbidden. The nearest public EV charging points are located in Bridlington.
11.2 You are liable for any damage or loss suffered due to unauthorised use.
12. Complaints
12.1 Any problem or complaint must be reported immediately during your stay to allow us the opportunity to resolve it.
12.2 We may not be able to consider complaints raised after departure if we were not given the opportunity to resolve them during your stay.
13. Conduct
13.1 We reserve the right to terminate your rental agreement with immediate effect if the unreasonable behaviour of any guest may impair the comfort, health, or enjoyment of others.
13.2 Where termination is reasonably necessary because of a serious breach of these terms, guests will be required to leave the property. Any refund for the unused portion of the stay will be calculated after deducting the reasonable losses and costs arising from the breach.
14. Lost Property
We cannot accept responsibility for items left behind. However, we will make reasonable efforts to return any items found, with postage costs to be covered by the guest.
15. Respect for the Property
Cherry Tree Cottage is privately owned and is our home. We expect guests to enjoy it and to treat it with the same care and respect as they would their own home.
16. Owner and Contact Details
Cherry Tree Cottage is operated by Victoria Tipton, trading as Cherry Tree Cottage (“we”, “us” and “our”).
Email: hello@flamboroughholidaycottage.co.uk
Telephone: 07578 244433
All notices, enquiries and complaints relating to a booking should be sent using the contact details above.